Piotr Kulczycki , Karina Daniel

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The subject of the research presented in this paper is the task of decision support concerning strategy of behavior towards a corporate client – a mobile phone network subscriber. Investigations were carried out on a real database made available by one of the Polish GSM network operators. This strategy was defined with the statistical kernel estimators methodology, applied to the problem of discovering atypical elements (outliers), clustering and classification. In turn, elements of fuzzy logic were used to assess different possible combinations of discounts to offer, while the theory of fuzzy preferences was applied in selecting the most advantageous – in the sense of maximizing expectedprofit – variant of behavior for the operator.


data analysis and mining, information technology, systems analysis, marketing strategy, mobile phone market, statistical kernel estimators, fuzzy logic


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